Shipping Policy

1. Which countries do you ship your products to?

We can ship worldwide.

2. How is the delivery time calculated?

When processing your order, we consider these factors when calculating the Estimated Delivery Date:

– Order Processing:

After your payment is authorized and verified, we will start processing your order this process often takes 5-10 business days, so please be patient with us. Please expect delays caused by unexpected situations such as national holidays, factory maintenance, and so on.

– Transit Time:

+ Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device delivery and their staff will not physically hand the parcel to you

+ SHIPPING SERVICES

Country Carrier Delivery Timescale
US UPS/DHL/USPS 90% of orders arrive 20 days after despatch
UK RM 95% of orders arrive 25 days after despatch, and almost all within 5 days*
AU Fastway/ Auspost 90% of orders arrive 25 days after despatch
NZ Fastway/NZ post 95% of orders arrive 25 days after despatch
IM RM International 95% of orders arrive 25 days after despatch
LT RM International 95% of orders arrive 25 days after despatch
LI RM International 95% of orders arrive 25 days after despatch
LU RM International 95% of orders arrive 25 days after despatch
LV RM International 95% of orders arrive 25 days after despatch
MT RM International 95% of orders arrive 25 days after despatch
NO RM International 95% of orders arrive 25 days after despatch
Other DHL international 20-35 day

*Please note that these are estimated delivery times only.

Tax

  • We do not collect tax on any orders.

Shipping Delays

  • If your package takes more than 30 days to arrive, we will refund the shipping amount of your order.
  • If your package does not arrive on time, please submit an inquiry and we will respond within 12 hours. Thank you for your patience and support.
  • If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at [email protected].

(*) NOTICE:

We are NOT LIABLE if a package is unable to be delivered due to missing, incomplete, or incorrect destination information.
When checking out, please enter the correct shipping information. If you discover an error, please contact us as soon as possible at [email protected]. However, because email has a 48-hour wait list, if your order has left our warehouse within 48 hours, it is out of our control.

3. How much is the shipping charge?

Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be $7.99.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.